I recently crashed my Dji Mini Pro 4 drone. And if you didn’t know, DJI offers a paid service called DJI Care which is essentially an insurance plan that offers various types of damages protection for DJI products. With the drones, one of them being crashes. I personally did not purchase DJI Care and when I crashed my drone, I went through the whole ordeal of what do I do now? Do I just call it a wash and buy a new one or do I try and get this thing repaired? I’ve never dealt with this before so I had no idea how much repairs would cost. I mean just look at this thing, it hit a beam inside a building and shot itself like 40 feet to the concrete floor, which resulted in a broken propeller arm, a broken body casing, the camera and gimbal definitely took some damage, so I was personally expecting the worst. I thought that if I sent this in for repair they’d just tell me that it’d be scraped and maybe they’ll give me a discount on a new one. I was expecting like a $500/$600 bill so I was wearing but I decided to go ahead and contact DJI directly for possible repairs.
So in this video, I kind of want to go over my experiences with you and share my thoughts in case you happen to be in a similar situation, whether it’s with a DJI drone or another product.
So first off, I went to this DJI Service Request and Inquiry page where I selected the option to “Request Repair Service Online”. From here, we click “Repair Application Submission” and this portal essentially just takes all your information, damaged product information, what happened, what problems you’re having, what the damages are, and whatever it may be for your situation. This is a very straightforward application. Once I was done and submitted my application, DJI sent over a prepaid shipping label shortly after. I packed and sent the package off and the waiting process started.
It should be noted that DJI offers a portal where customers can track the progress of their service requests.
I shipped my drone off on June 26 and Dji received it on July 2nd, basically standard ground service. Now, even though they received it on the second, they didn’t check it in for repair and contacted me about it until July 4th. From there, they inspected the drone on July 5th and sent me a breakdown of the various problems that they discovered with photos and a quote for the cost of service if I chose to move forward.
Now this is what got me. Looking at the quote, you’ll see that the cost of parts for the repairs is basically a couple of dollars each. The parts were borderline free and the majority of the cost was in the actual repair service fee but that itself was only $65. Again, I was expecting to pay hundreds of dollars for this service and my total ended up only being $72. Needless to say, I was pretty happy about this and paid the invoice the same day that I received it.
If you look at this timeline, it says that DJI repaired my drone 3 days after they received my payment. But it also says that they shipped it the same day as completion and I know that’s not right. This is when they created the shipping label, not when it actually shipped but in any case, they finished everything pretty quick. We’re talking about when they logged the drone in as received to when the repair was done and ready for return shipment was 4 days. To me, that seems blazingly fast. And overall, considering everything, again I shipped my drone off on June 26th and received it back on July 11th, making the total time including shipping and weekends to be a total of 15 days. I don’t know about you, but I’m not complaining considering how much I paid to get my drone back functioning.
And here it is! I came back in a little plastic bag as if it were new, with new propellers because the ones I sent in were damaged and seemingly new everything else where things were broken. I mean from my eyes, I would never be able to tell that this drone has been severely crashed if I wasn’t the one that crashed it.
So overall, I’m overjoyed with the DJI repair service for my drone. It was quick and very surprisingly affordable. Obviously, I can’t say that it’ll be the same for you, but if you have a damaged DJI drone or other DJI product and are considering getting it repaired directly through them, I would say to give it a shot. There’s not too much to lose. You get a prepaid label to ship it to them, and at the end of the day, when you get your invoice for repair and you don’t like the cost, you can always refuse it. You’re not locked into performing the service.
Again, I definitely give DJI a recommendation in this regard.
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